Privacy Policy

Information We Collect

Personal Information

When you create an account or use our services, we may collect:

• Name, email address, and phone number
• Billing and payment information
• Government-issued ID for verification purposes
• Profile photos and listing images
• Messages and communications through our platform

Usage Information

We automatically collect information about how you use our platform:

• Device information (IP address, browser type, operating system)
• Usage patterns and preferences
• Location data (with your consent)
• Cookies and similar tracking technologies

How We Use Your Information

We use your personal information to:

• Provide and maintain our storage marketplace services
• Process payments and facilitate bookings
• Verify your identity and prevent fraud
• Communicate with you about your account and bookings
• Improve our platform and develop new features
• Comply with legal obligations and resolve disputes
• Send you marketing communications (with your consent)

Information Sharing

We may share your information in the following circumstances:

With Other Users

When you create a listing or make a booking, certain information (such as your name and profile photo) is shared with other users to facilitate the transaction.

With Service Providers

We work with trusted third-party service providers, including:

• Stripe for payment processing
• Supabase for data storage and authentication
• Resend for email communications
• Twilio for SMS notifications
• Mapbox for mapping services

Legal Requirements

We may disclose your information when required by law, court order, or to protect our rights and the safety of our users.

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Secure payment processing through Stripe
• Regular backups and disaster recovery procedures

Your Rights

Under Canadian privacy laws, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information (subject to legal requirements)
• Withdraw consent for marketing communications
• File a complaint with privacy authorities

Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our platform. You can control cookie settings through your browser preferences.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Booking and payment data is retained for a minimum of 7 years for tax and legal compliance purposes.

International Transfers

Some of our service providers may process data outside of Canada. We ensure appropriate safeguards are in place to protect your information during international transfers.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email and through our platform. Your continued use of our services after changes take effect constitutes acceptance of the updated policy.